Return Policy

Thank you for shopping at Happy Tails UK. We want you and your furry friend to be completely satisfied with your purchase. If you are not entirely satisfied, we're here to help.

Returns

Our return policy lasts [30] days. If [30] days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unworn, in its original packaging, and in the same condition that you received it. You will also need the receipt or proof of purchase.

To start a return, please contact us at [Aapka Contact Email Yahan Likhein]. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned for hygiene and safety reasons, including:

  • Perishable goods (such as pet food, treats)

  • Used or opened toys

  • Grooming supplies

  • Sale items or gift cards

Please get in touch if you have questions or concerns about your specific item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within [5-10] business days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping may be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance for valuable items. We don’t guarantee that we will receive your returned item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.